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WHY CHOOSE US?
The property management team at NSW Real Estate have been
leading the way in the Coffs Harbour area for many years.
The management team consists of Chris Biggs, Beth Follett, Mel Martin, Rhy Pickering, Andrea Polkinghorne, Pandora Colledge, Adam Cross, Kiri Biggs & Kerstin Bawa who
ensure each landlord
receives the personal service to meet their needs and requirements.
TOP TEN REASONS TO CHOOSE
US
- We maximise the return on your investment
- Listing sheets sent to centres of influence (banks, police,
university etc)
- Use of For Rent signs
- Local advertising twice weekly
- Rental list and Photo Album display
- Free Internet display with photo and online Rental list
- Free Window display
- 7 day a week service
- Experienced dedicated Property Management Staff
- NSW Real Estate is the leading full service rental property
agency in Coffs Harbour
TENANT SELECTION
Whilst finding a tenant is relatively easy, we are particularly
careful whom we finally select to rent your property. We check
their ability to pay rent, proof of income, identification
and verification the tenant can maintain the property to all
required standards. All prospective tenants details are checked
through the Tenancy Information Centre of Australia (TICA).
We will contact you twice weekly with comments and feedback
from prospective tenants, designed to minimise the vacancy
on your property. Prospective tenants are personally escorted
through the property by one of our portfolio managers.
PROPERTY MARKETING
We have a prime location in the heart of Coffs Harbour’s
CBD giving us wide exposure when prospective tenants are looking
for somewhere to rent. Aside from walk-in tenancy enquiry,
tenants are primarily sourced from our extensive and exclusive
tenancy database. Our residential leasing consultant is in
constant contact with people seeking rental properties, including
our existing tenants seeking alternate accommodation as their
circumstances change.
PROPERTY INSPECTIONS
A) PERIODIC
Inspecting your property is a fundamental service we carry
out for our landlord clients. It is a service that is vital
and one that we take seriously. Our first inspection is carried
out in the first 8-10 weeks of your new tenant taking possession,
thereafter, 6 monthly. A maximum of 4 inspections permissible
in a 12 month period permits a personal inspection should
you want one.
B) INITIAL INSPECTION
We complete a 3 page ingoing condition report prior to your
tenants taking possession of your property. This is referred
to at the completion of the tenancy to determine the payout
of the tenants bond.
C) PRE-VACATING INSPECTION
When the tenant has given notice to vacate the property,
we will carry out a pre-vacating inspection. These are carried
out so that the rent can be reviewed, the property can be
re-assessed for any work/maintenance and to ensure the tenants
are fully familiar with what we require of them when they
vacate the property.
D) FINAL INSPECTION
Once keys have been returned to us our final inspection is
carried out using the initial inspection report as the reference.
Any cleaning or repairs are completed prior to the refund
of the tenants bond.
MAINTENANCE
Authority to carry out work on your property is at your discretion,
as per the management agency agreement. We have access to
a pool of licensed and efficient tradesmen who carry out repairs
quickly and efficiently. The payment of the repairs is made
from your rental income, with a copy of the invoice forwarded
to you with your statement.
Tenants are asked to lodge their maintenance results online,
by fax, or email, or in person at our office.
RENTAL ARREARS MANAGEMENT
Our arrears are carried out twice weekly. Any tenants 3 days
or more in arrears are contacted by telephone either at home
or at work, or by letter. Tenants who don’t respond to reminders
or warning letters are given notice to vacate (can only be
done when 14 days in arrears). Most tenants react to this
notice and bring their rent immediately up to date. Should
they choose not to pay their rent, your portfolio manager
will contact you to discuss whether to proceed with the termination
notice.
RENTAL COLLECTION
We prefer that all tenants pay rent via the direct debit
or periodical payment method, or from their place of employment.
If they are receiving a Centrelink payment, we prefer their
rent comes directly from their benefit via the Centrepay scheme.
RENTAL STATEMENTS & DEPOSITS
To assist our landlord clients, we direct deposit funds into
your nominated bank account every 14 days or 28 days, so you
don’t have to wait until the end of the month to receive your
rent.
A rental statement is posted or emailed to you after each
deposit.
DOCUMENT PREPARATION
Once the application for tenancy has been approved, we ask
that the residential tenancy agreement be signed by the tenant
within 48 hours, and a holding deposit be paid to secure the
tenancy.
We ensure the accuracy of the agreement has been checked
before being signed.
All monies, including the payment of the rental bond is paid
to us prior to the handing over of any keys.
During the lease sign up process the tenants are informed
as to their obligations and expectations under the tenancy
agreement. This includes their rental obligations, care and
maintenance of the property, inspections and repairs and their
use of the premises.
COMMUNICATION
We understand that communication is a vital ingredient in
the effective management of your property. All our portfolio
managers have email addresses and carry mobile telephones.
We guarantee your call will be returned the same day.
INSURANCE
We recommend you carry out both contents and building insurance
cover on your property. Contents insurance should cover damage
to carpets, blinds/curtains, light fittings and any appliances
inside the property.
Landlord protection insurance is also highly recommended
which covers items such as: possible loss of rent by defaulting
tenants, damage and public liability claims. We can arrange
immediate cover for this, or alternatively contact your local
insurance broker.
OTHER SERVICES
a) SALES
We have a very experienced team of sales people who achieve
excellent results. We provide a no obligation free marketing
appraisal at any time and offer our exclusive 10% saving off
our commission to our landlord clients.
b) END OF FINANCIAL YEAR SUMMARY
A complimentary end of financial year report of income and
expenditure is provided to assist with the completion of your
annual tax return.
c) ONGOING TRAINING
Our property management business has grown from strength
to strength over recent years, and we have a commitment to
ongoing training and learning from the Country’s best trainers.
We are forever looking for ways to improve our business to
keep us ahead of our competitors.
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